Follow-up medication management sessions are typically 20-30 minutes in length, while follow-up therapy sessions are 55 minutes in length.

Yes. Awen Health & Wellness offers both in-office and telehealth appointments. The type of appointment available will depend on the service you are receiving, your provider, and your individual treatment needs. A link to join your telehealth session will be emailed and sent via text and emails 1 hour prior to your appointment.

Please be aware that federal law changes all the time and restrictions may change prescribing patterns for controlled substances via telehealth. If this occurs at some point in the future, we will notify patients and develop a plan to ensure continuity of care.

Yes. Our providers are credentialed with a number of insurance companies, including: Aetna, Cigna, Humana, United Healthcare, Anthem, Tri-Care, Medicaid and Medicare. (We do not accept WellCare)

To confirm that your insurance will cover your visit, please call our office at 502-289-9306.

Once an appointment is scheduled, each patient is responsible for canceling at least 48 business hours (2 business days) in advance of the appointment. Business days are considered weekdays, Monday through Friday, and exclude all standard holidays. All appointments not canceled or rescheduled at least 48 business hours prior to the scheduled appointment will be charged a fee.

Late Cancellation/Late Reschedule Fees:

• First occurrence: Fee is waived

• After first late cancel: Patient will be charged the providers self-pay rate.

• Each subsequent occurrence, provider will determine continuation of care.

No Show: Patients who do not show up to their appointment are considered a “no show.”

• First occurrence: ½ Self Pay Fee

• More than 1 No Show: Patient will be charged the provider’s self-pay rate.

• Each subsequent occurrence: Provider will determine continuation of care.

This policy is to ensure that the provider’s time is valued.

Insurance providers do not cover no-show or late cancellation fees. 

How do I request a medication refill?

All medication refill requests should be sent directly to your provider through the patient portal.

Please submit refill requests at least 48 hours before you will run out of medication to allow your provider adequate time to review the request.

Refills are not guaranteed automatically. Your provider may need to review your chart, confirm that follow-up requirements have been met, or request an appointment before authorizing additional medication.

To help prevent interruptions in treatment, we encourage patients to monitor their medication supply and submit refill requests as early as possible.

You can call us at (502) 289-9306 to get scheduled!

Once you have scheduled your first appointment, you will receive a text and email with a link to complete all required forms online prior to your first appointment.

You are able to make a payment through your Patient Portal at any time using a credit card. You may also contact our office at (502) 289-9306 to pay by phone.